At Compassionate Living Solutions (CLS), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard personal information when you interact with our services, website, or staff.
Compassionate Living Solutions provides supported living, domiciliary, and community-based care services across Zimbabwe. We handle personal information in accordance with applicable laws and our duty of care to clients, families, staff, and partners.
We may collect and process the following types of personal data:
Full name, address, phone number, and email address
Medical history, care needs, and personal care preferences
Emergency contact details
Records of communication between you and CLS
Information related to employment, if you apply for a job with us
We only use your data for the following lawful purposes:
To assess, deliver, and review care services
To maintain accurate internal records
To communicate with you or your representatives
To fulfil regulatory, legal, or contractual obligations
For recruitment and employment administration
We do not share your information with third parties except where required by law or with your explicit consent (e.g. sharing with medical professionals or regulators).
We take appropriate technical and organisational measures to protect your data. This includes secure storage, restricted access, and staff training on confidentiality. Only authorised personnel have access to your information.
You have the right to:
Access the personal data we hold about you
Request corrections if any information is inaccurate
Withdraw consent for processing, where applicable
Request deletion of your data (subject to legal requirements)
Raise a concern or complaint regarding how your data is handled
To exercise any of these rights, please contact us using the details below.
We retain personal data only for as long as necessary to provide our services and comply with legal or regulatory requirements. After this period, data will be securely deleted or anonymised.
Our website may collect limited information via cookies to improve user experience. This may include your IP address, browser type, and usage patterns. You can control cookie settings through your browser.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Compassionate Living Solutions
Email: support@cls-care.com
Phone: +263 7854 18336
Address: 14596 Ihlosi Road, Selbourne Park, Bulawayo, Zimbabwe
We may update this policy from time to time. Please check our website periodically to stay informed about how we protect your privacy.