Choosing care for yourself or a loved one is an important decision—one that often comes with questions and we believe in clarity and transparency.
We’ve compiled answers to the most frequently asked questions about our care model, safety standards, staff, and general approach to ensure you feel confident and reassured every step of the way. If your question isn’t listed here, please don’t hesitate to contact us directly.
Yes. All carers are vetted and trained in Red Cross First Aid, safeguarding, hygiene, manual handling, dementia care, and specialist techniques.
We support adults with complex health needs such as stroke, spinal injuries, elderly frailty, and learning disabilities who require long-term assistance.
We respond promptly to referrals, especially following hospital discharges, and can provide urgent or emergency care when needed.
We offer low-ratio, home-like environments with just five service users per house, matched carers, and a holistic care model.
Absolutely. We take a family-centred approach and work closely with relatives and advocates to co-develop personalised care plans.
Yes, CLS is proudly Zimbabwean-owned and operated. We provide services throughout the country, including urban and rural areas, depending on client needs.
We offer a broad range of services tailored to individual needs, from supported living and respite to home care and day programmes. Below, you’ll find frequently asked questions related to these specific services—what they involve, who they’re for, and how they’re delivered.
Whether you’re exploring care options for a loved one or planning for yourself, this section offers a clear understanding of the support available.
We offer accommodation and care for up to five clients per home, with personal care, meal support, and daily routines in a comfortable, non-institutional setting.
Yes. Our home care services include personal care, companionship, mobility assistance, and help with meals, tailored to each individual’s needs.
Floating support is community-based outreach for people living independently who need help with medication, emotional wellbeing, or appointments.
Day care is designed for clients whose families are away during the day. It includes meals, activities, and rest in a supervised, structured setting.
We provide short-term in-home or residential cover for family caregivers. This can be planned, emergency-based, or offered during transitions from hospital.
Yes. We provide specialist care for individuals recovering from stroke or spinal injuries, promoting mobility, independence, and improved daily function.